07960 494853 tracey@pawgeous.dog

De-Matting Policy

We appreciate it can be normal for even a well-cared coat to have a few small knots, but when we are presented with more substantial matting, there will be an extra charge. Dog Grooming De-Matting Policy

At Pawgeous Mobile Dog Grooming we will ATTEMPT to de-matt a coat, only where we feel the dog will not suffer any pain.

All of Pawgeous Mobile Dog Grooming services adhere to and go beyond The Animal Welfare Act 2006, which states that it is an offence to cause animals pain or discomfort and we reserve the right to refuse to do anything we think may be detrimental to your pet’s wellbeing – Be assured that at Pawgeous, we will always put your dog’s welfare first.

Therefore, at front of mind when a dog is presented to a groomer in a severely matted condition, is the dog’s welfare. Above all, your dog’s welfare is paramount, and so It is our policy to shave the whole coat using electric clippers with a close blade. We consider shaving an act of kindness – this will be discussed during your consultation.

Most importantly. we will NEVER attempt to de-matt an elderly / infirm or aggressive dog – Thank-you for your understanding. Dog Grooming De-Matting Policy

Matting leads to many skin conditions:

  • Eye and Ear Infections
  • Flea Infestation
  • Fungal & Bacterial Infections
  • Hot Spots & Sores
  • Maggot Infestation
  • Mites & Lice
  • Moist Eczema
  • Severe Itching
  • Skin Rash
  • Urine and Faeces Scalding
  • Yeast Infections

In summary, if you require help and advice on how to care for your dog between grooming sessions, please ask. I will be more than happy to go through an individual schedule suited to your dog. Dog Grooming De-Matting Policy

Prevention is better than the cure! So, don’t wait until your dog is knotted and matted again; book regular appointments with Pawgeous Mobile Dog Grooming in advance to ensure your dog always feels great and is well cared for.

Please Note: Normal Pawgeous Mobile dog Grooming charges do not include de-matting, and where we make an attempt, there is an additional charge of up to £10 for every 15-minutes additional grooming time that is required to de-matt your dog. Dog Grooming De-Matting Policy

Pawgeous Mobile Dog Grooming Terms & Conditions HERE